Data Protection

Cul99's Privacy Policy — your information is safe with us

Cul99 takes your privacy seriously. This privacy policy clearly explains what personal information we collect, how it is used, and how it is kept secure.

Last updated: January 2026
SSL Encryption No Data Sales Fully confidential
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Our commitment to protecting your information
cul99 Privacy Charter
  • Your information is never sold to third parties
  • 256-bit SSL encryption always active
  • You have the right to request deletion of your data
  • Regular security audits are conducted
  • Consent is obtained for cookie usage

Our Privacy Protection Core pillars

A quick overview of how cul99 protects your information

Minimal Data Collection

Cul99 only collects information that is strictly necessary to operate the service. We never ask for more personal data than we need.

Military-grade encryption

All your data and transactions are protected with 256-bit SSL encryption. Hackers and third parties cannot access your data.

You're in control

At cul99, you can view, correct, or request deletion of your personal information at any time.

No Third-Party Sales

Your name, mobile number, and transaction details are never sold or rented to any advertiser or third party.

Transparent cookie policy

Cul99 asks for your consent before placing cookies. You have the option to disable non-essential tracking cookies at any time.

Scheduled Data Deletion

Data from inactive accounts is automatically deleted after a set period, unless retention is required by law.

1 Introduction & commitment

Cul99 is an internationally licensed online gaming platform serving users in Bangladesh and beyond. We believe your privacy is a fundamental right — not merely a legal obligation.

This privacy policy explains what personal information cul99 collects from you, why we collect it, how it is used, and how securely it is stored. This policy applies to the cul99 website, mobile app, and all digital services.

Please note: By using the cul99 platform, you are considered to have agreed to this privacy policy. If you have any questions, contact us at [email protected].

We regularly review this policy and follow international data protection standards. cul99's privacy policy is built in accordance with GDPR and the guidelines of international online gaming regulatory authorities.

2 What information we collect

Cul99 only collects the information needed to run the service properly. The types of data we collect and why are detailed below:

Data Types Example Reason for collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact information Mobile number, email address Account communications and security notifications
Financial information Mobile Banking/Nagad number, transaction history Deposit & Withdrawal Processing
Technical information IP address, device information, browser type Security Monitoring & Fraud Prevention
Gaming Activity Game history, bet amounts, and win records Responsible Gaming & Service Improvement

Automatically collected information:

  • Website browsing session and page visit data.
  • Usage time and patterns within the application.
  • Login time, location (country level only), and device operating system.
  • Preferences and settings stored in cookies and local storage.
cul99 never stores your full payment card number or complete bank account details. All payment processing is handled through secure third-party payment gateways.

3 How your information is used

Cul99 uses your information only for specific, legitimate purposes. All the reasons your data may be used are clearly listed below:

Service operation and improvement:

  • Account creation, management, and KYC verification.
  • Processing deposit and withdrawal transactions.
  • Personalizing and improving the gaming experience.
  • Awarding bonuses, promotions, and rewards.

Security & legal compliance:

  • Prevention of fraud, money laundering, and cybercrime.
  • Compliance with international AML (Anti-Money Laundering) regulations.
  • Detection and monitoring of suspicious activity.
  • Age verification — to prevent access by minors.

Contact & support:

  • Sending important account-related messages.
  • Notification of changes to the Privacy Policy or Terms and Conditions.
  • Responding to customer support inquiries.
  • Sending promotional messages with your consent.
Your preferences matter: If you no longer wish to receive promotional messages, you can unsubscribe at any time through your settings or by contacting our support team.

4 Data Sharing & Disclosure

Cul99 never sells your personal information. However, there are certain circumstances where data may be shared:

Sharing data for legitimate reasons:

  • Payment providers: Mobile Banking, Nagad, Rocket — minimum data required for transaction processing.
  • KYC Partner: Identity verification services — only the information necessary for verification.
  • Law enforcement agencies: In cases of a valid court order or government directive.
  • Licensing authority: For periodic review by regulatory authorities.
  • Security Auditors: During third-party security reviews — limited and encrypted.
Never: cul99 does not share your information with advertisers, data brokers, or social media platforms for any commercial purpose.

Before sharing your information with any third party, we enter into strict confidentiality agreements with them. They are required to maintain the same standard of data protection as cul99.

5 Cookies & Tracking Technologies

The cul99 website and app use cookies and similar tracking technologies to enhance your experience and maintain platform security.

Cookie types and purposes:

  • Essential cookies: Login sessions, security tokens — the platform cannot function without these.
  • Performance cookies: Page load times, error reports — helps us improve service quality.
  • Preference cookies: Language settings, theme preferences — personalizes your experience.
  • Analytics cookies: Understanding usage patterns — only active with your consent.
You can disable non-essential cookies through your browser settings, though some features may be limited as a result. Contact support to adjust your cookie preferences.

Cul99 does not use cross-site tracking cookies. We do not track your activity on other websites outside of cul99.

6 Data Protection Measures

Cul99 uses industry-leading technology and processes to keep your information secure. Our security measures are regularly audited and verified by independent third-party experts.

Technical safeguards:

  • 256-bit SSL/TLS encryption — active on all data transmissions.
  • AES-256 encryption — applied to all sensitive data stored in the database.
  • Two-Factor Authentication (2FA) — an extra layer of security for account login.
  • Firewall and DDoS protection — active at all times.
  • Regular vulnerability assessments and penetration testing.

Organizational safeguards:

  • Only authorized personnel can access your information.
  • All staff undergo strict data privacy training.
  • Every instance of data access is logged and monitored.
  • Annual security audits are mandatory.
In the event of a data breach: In the event of a data breach, cul99 will notify the relevant authorities and affected users within 72 hours.

7 Your Rights

As a cul99 user, you have specific rights over your personal information. We respect these rights and work to fulfill them as promptly as possible.

Your Data Rights

Cul99 gives you full control over your personal information

Right to access your information

You can request a full copy of the personal information cul99 holds about you at any time.

Right to rectification

Requests to correct inaccurate or outdated information can be submitted to our support team at any time.

Right to erasure

After your account is closed, you may request deletion of your data, subject to any legal retention obligations.

Right to object to processing

You may object to the use of your data for specific purposes, particularly for marketing.

Right to data portability

You can download all your data in a standard format (CSV/JSON).

Right to restrict processing

In certain circumstances, you may request that the processing of your data be temporarily restricted.

To exercise any of these rights

Send a request to our support email ([email protected]) with your registered mobile number. We typically respond within 30 business days.

8 Third-Party Links & Services

The cul99 platform occasionally uses third-party services such as payment gateways and game providers. These services operate under their own privacy policies, which cul99 does not control.

  • Payment providers (Mobile Banking, Nagad, Rocket) follow their own security standards.
  • Game software providers are internationally licensed and regularly audited.
  • All third parties contracted with cul99 are required to comply with strict data protection standards.
  • You are advised to review the privacy policies of any third-party services before accessing them.
cul99 is not responsible for the privacy practices of third-party websites or services. However, we only work with trusted, verified partners.

9 Protection of children and minors

Cul99 is strictly an 18+ platform. We do not collect or store data from minors, and our position on this is firm.

  • Age verification is mandatory at the time of registration.
  • Age is verified during the KYC process using a national ID or passport.
  • Any account found to belong to a user under 18 will be immediately suspended.
  • Any minor's data collected inadvertently is deleted immediately.
A note for parents: If your child has created an account on cul99, please contact us at [email protected]. We will take immediate action.

10 Privacy Policy Updates

Cul99 may review and update this privacy policy from time to time, due to changes in law, the adoption of new technology, or improvements to our services.

Our commitment when changes are made:

  • You will be notified via your registered mobile number or email at least 30 days before any major changes take effect.
  • The date of any changes will be clearly displayed at the top of the page.
  • Previous versions will be archived and made available upon request.
  • You have the right to close your account if you do not agree to the updated policy.

Continued use of the platform after changes have been made will be considered your acceptance of the updated Privacy Policy.

11 Contact & complaints

For any privacy-related questions, concerns, or complaints, please contact cul99's Data Protection Team. We take all complaints seriously and work to resolve them promptly.

Email support
Response time
Within 30 business days
Live support
24/7, 7 days a week
Support language
Bengali and English

If your issue is not resolved through support, you have the right to appeal to cul99's licensing authority.

About Privacy Frequently asked questions

What users most commonly want to know

No, cul99 never sells your personal information to advertisers, data brokers, or any third party. Your data is used solely for service operations and legal compliance.

Most of your data is deleted after your account is closed. However, transaction records must be retained for a set period (typically 5 years) in compliance with international AML regulations and financial rules.

KYC documents are stored with AES-256 encryption and accessible only to authorized compliance staff. Once verification is complete, document copies are removed from our servers.

Yes, you can turn off promotional notifications at any time — either through your account settings or by emailing our support team. Note that important account-related messages cannot be disabled.

cul99 collects only country-level location data derived from IP addresses — used for security and geo-restriction purposes. Precise GPS location and real-time tracking are never performed.

Send an email with the subject line "Data Access Request" to [email protected] from your registered email or mobile number. We will send you a copy of all your stored information within 30 business days.
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Start Playing Safely at cul99

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